Appointments
You can make an appointment through our online booking platform, HotDoc, at any time, by clicking on the above link.
Alternatively you can call the practice on (02) 6766 8288 during our opening hours.
Find more information about our fees, cancellation policy and new patient requirements.
Opening hours
Our opening hours are
Monday – Thursday: 8.30am – 5.30pm
Friday: 8.30am – 5.00pm
Saturday 8.30am to 12.00pm.
After hours care
If you are experiencing a medical emergency, please call an ambulance on 000.
For urgent medical problems after hours that cannot wait until the Practice reopens, please call the after hours Doctor on 0401 155 558. Fees apply to after hours services.
Accreditation
Our practice is fully accredited with the Australian General Practice Accreditation Limited (AGPAL).
Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Zero Tolerance Policy
The safety and wellbeing of all patients, staff, practitioners and visitors is of the utmost importance to us. We promise to treat you with respect, and expect the same in return.
We will not tolerate any behaviour that is fraudulent, abusive, threatening, intimidating, inappropriate, offensive of violent in nature.
Consequences for such behaviour include refusal of treatment, exclusion from the practice and/or police intervention.
Privacy Policy
Your medical record is a confidential document. It is our policy to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff and third parties.
In accordance with the Privacy Act, information about persons aged 16 years or older cannot be divulged to anyone else without the person’s permission. Accordingly, all patient consultations and medical records are kept strictly confidential and are only available to authorised members of staff.
Feedback and Complaints
Your feedback is welcome and is used to improve the quality of the services and care you receive.
You can provide feedback via:
- Your Doctor, Nurse or Allied Health Practitioner
- The Medical Reception team
- The Practice Manager
- A written letter
- Our in practice suggestion box
However, if you would like to take your complaint further, or if you wish to speak to an external body, you can contact the NSW Health Care Complaints Commission.
Whistleblower Policy
Peel Health Care is committed to fostering a culture of ethical behaviour and good corporate governance in all business activities. Any wrongdoing including corrupt or illegal conduct by Peel Health Care staff, contractors or members will not be tolerated.
Peel Health Care encourages any staff or associates who become aware of any wrongdoing to report it.
