Practice Information

Appointments

You can make an appointment by calling our practice on (02) 6766 8288.

Find more information about our fees, cancellation policy and new patient requirements.

Opening hours

Opening hours are
Monday: 8:00am – 7:00pm
Tuesday – Friday:  8.30am – 5.30pm,
Saturday 8.30am to 12.00pm.

After hours care, including home and residential aged care available by calling the duty doctor on 0401 155 558.

Accreditation

Our practice is fully accredited with Australian General Practice Accreditation Limited (AGPAL).

Zero Tolerance Policy

Peel Health Care has a zero tolerance policy. No abuse of staff is acceptable whether verbal or physical. Any incident of verbal abuse whether in person or over the telephone, will not be tolerated. All violence and intimidation is unacceptable and will not be tolerated within this surgery.

Privacy Policy

Patients of the practitioners in our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000. In accordance with the Privacy Act, information about persons aged 16 years or older cannot be divulged to anyone else without the person’s permission. Accordingly, all patient consultations and medical records are kept strictly confidential and are only available to authorised members of staff. 

Feedback and Suggestions

Suggestions or complaints are welcome at our practice. You can discuss feedback with either your practitioner or the Office Manager.

If you are not satisfied or your complaint cannot be resolved within the practice, you may wish to contact the Health Care Complaints Commission.

The contact details are as follows:

Locked Mail Bag 18
Strawberry Hills NSW 2012
Ph 02 9219 7444 or 1800 043 159