Peel Health Care is a private billing practice.
You are requested to settle your account at the end of your consultation. We accept cash, cheque, credit card, or EFTPOS. However, we do not accept AMEX. We are also able to electronically lodge your Medicare or Private Health Insurance claims at the time of payment for your convenience.
The practitioners in this practice are registered with Medicare Australia Online which allows us to process your Medicare claim for you. Please ensure you have registered your bank details with Medicare. Please ask our receptionists for further information.
DOCTOR CONSULTATION FEES
For continuity of care please request your usual GP when making appointments.
The Practice works on a 15 minute appointment basis, however some initial appointments may be booked for 30 minutes in order to take a full medical history. Patients attending for their initial appointment are asked to arrive 5 minutes early to allow time for reception staff to enter the patient’s general details into the database.
If you need a long appointment or a specific service such as a pap smear, a pre-employment medical or an insurance medical, please advise the receptionist so that more time can be allocated.
Peel Health Care has a strong emphasis on its nurses. You may be seen by the nurse for immunisation, wound care., pap smear, initial medical observations, an acute problem, RTA Medical etc.
The practitioners try to run on time and not keep patients waiting. However, sometimes delays are unavoidable, so we request your patience. If you have time restrictions please phone ahead to check on probable waiting time.
For non urgent appointments please ring after 10.00am.
If you can’t attend an appointment, please notify the practice as soon as possible.
We charge a $35 fee for appointments that are missed without adequate notification.
Telephone Interpreter Service
For translation and interpreter services please phone 1300 131 450.
Discussion of test results is best done with a follow up appointment with the GP. You may also phone to speak with the nurse.
It is advisable to call the practice after 2pm as this will allow urgent calls to be attended to in the morning.
If the nurse is unavailable they will return your call at the end of the seession. Except for urgent tests, please allow several days for pathology results to be processed. Please note all pap smear results will be mailed out to you. We recommend you book an appointment with the GP if you have had an X-Ray or scan completed.
Repeat prescriptions and referrals will require you to make a short appointment with the GP. If you haven’t had a review of your script for more than 6 months, you will need to book a standard appointment. All authority scripts require a booked appointment with the GP.
Most immunisations are carried out by the practice nurse under direction of the GP. Childhood immunisations are bulk billed through Medicare.
Health Assessments and GP Management Plans
The practice offers all patients with chronic and complex problems a full health assessment. GPs place patients on management plans to maximise health outcomes. Ask your GP about this service when next visiting.