New Patients
Peel Health Care is welcoming new patients. To register, please contact the practice directly to obtain the necessary paperwork.
Existing Patients
Peel Health Care use the HotDoc platform for online bookings and managing appointments.
Alternatively you can call the practice on 6766 8288.
Practice Fees
We are a private billing practice, meaning that patients can expect to pay a private fee for the majority of services received. Pensioners are eligible for discounts on GP and nurse consult fees.
You are required to settle your account at the end of your consultation. We accept cash, credit card, or EFTPOS. For your convenience, we are also able to electronically lodge your Medicare or Private Health Insurance rebate claims at the time of payment. Please note, your care provider determines the fee to be charged, not the reception team. If you are experiencing financial difficulty, please discuss this with your doctor during your consultation.
A standard gap payment, or out of pocket expense, applies to all GP consults. This means you can expect to incur the same out of pocket costs, regardless of the appointment length.
Our GP Consultation Fees are:
Level | Private | Pensioner | Medicare Rebate | Out of pocket (Private) | Out of pocket (Pensioner) |
Short (under 6 minutes) | $83.50 | $60.10 | $20.55 | $62.95 | $39.55 |
Standard (6-19 minutes) | $108.00 | $84.60 | $45.05 | $62.95 | $39.55 |
Long (20-39 minutes) | $150.05 | $126.65 | $87.10 | $62.95 | $39.55 |
Prolonged (40-59 mins) | $191.30 | $167.90 | $128.35 | $62.95 | $39.55 |
Prolonged (>59 mins) | $270.85 | $247.45 | $207.90 | $62.95 | $39.55 |
Our Nurse Consultation Fees are (please note, there are no Medicare rebates for nurse consults):
| Level | Private | Pensioner |
| Short (under 6 minutes) | $24.00 | $15.00 |
| Standard (6-20 minutes) | $38.50 | $24.00 |
| Long (20-40 minutes) | $53 | $33.00 |
| Women’s health – Standard (1-19 minutes) | $62.95 | $39.55 |
| Women’s health – Long (>19 minutes) | $89.00 | $60.00 |
Other Fees
Procedures that require specialised skills and equipment, such as iron infusions or skin excisions, will incur additional out of pocket expenses. Your doctor will discuss fees for procedures with you, or alternatively ask reception for further information.
Fees will apply for consumables, such as dressings, sutures and vaccines. Your doctor or nurse will advise you of the fees.
Your appointment
Consultations at the clinic are by appointment. Walk in appointments are subject to availability and are triaged based on the urgency of current health needs.
Non-urgent appointments can be booked online through HotDoc, or by calling the practice from 830am.
A number of urgent appointments are available each day from 8:30am, with priority given to patients who are acutely unwell on the day.
A standard GP appointment is typically 15 minutes. Should you require more time, please book or request a long consult, particularly for:
- New patient appointments
- Complex health issues
- More than 2 health issues
- Mental Health consultations
- Cervical screening
- Completion of forms
Your practitioners try to run to time. However sometimes delays are unavoidable due to an unexpected complexity in preceding consultations or an in practice emergency. If you have time restrictions, please phone ahead to check on indicative waiting times.
Home Visits
Home visits are available at the discretion of the individual GP, and where safe and reasonable. These are usually limited to patients residing in nursing homes, and those with severe mobility issues or who have no means of transport. They are not intended to provide emergency or after hours care.
Please call reception on 6766 8288 to discuss any home visit requirements.
Cancellations and Failure to Attend Policy
Please
notify the practice as soon as possible if you are unable to attend an
appointment.
If you fail
to attend an appointment, or give less than 2 hours’ notice, you will be
charged a non-rebatable fee, up to the equivalent practice fee for the booked
appointment length.
No further
appointments will be able to be booked until the fee is paid.
Telephone Interpreter Service
The clinic is able to arrange free telephone interpreter services for your appointment. Please advise reception when booking.
Test Results
Discussion of test results is best done with a follow up appointment with your GP. Where your GP identifies that any results require follow up, you will receive an SMS via HotDoc or we will call you.
Please be aware, test results are confidential and will only be given to you directly, unless you have given permission for them to be communicated to another person on your behalf.
Repeat Scripts and Referrals
Repeat scripts and referrals can be requested through HotDoc (with the exception of S8 medications), or by calling the Practice on 6766 8288. In some circumstances your Doctor may decline your request, and ask you to book an appointment. A non-rebatable fee of $25 applies.
Please allow 7 days for your requests to be actioned. For any urgent requests, please phone the practice on 6766 8288. A non-rebatable fee of $35 applies to urgent requests.
Reminders
As a courtesy, and with your consent, we will send an SMS or email reminder via HotDoc up to 48 hours before your appointment.
As part of our commitment to preventative care, we may also send an SMS or email to you via HotDoc from time to time in relation to preventative health care services, including immunisations and cancer screening.
Please ensure all of your contact details are up to date. If you do not wish to receive these reminders, please notify our reception team.
Phone and email communication
Most care requests or enquiries are best dealt with in an appointment with your GP. It is at your GP’s discretion if they will return a call outside of a scheduled appointment.
Email communication is not a secure form of communication and is therefore discouraged. Any private or clinical information sent to the Practice is at your own risk. We will respond to emails within 2 business days. Please note that we are unable to provide clinical advice via email, and such requests should be made via an appointment with your health care provider.
Reception staff are unable to give clinical advice or clinical information.
