New Patients
New allied health patients are welcomed. However GP books are currently closed and they are not accepting new patients at this time.
Existing Patients
Peel Health Care use the HotDoc platform for online bookings and managing appointments. Alternatively you can call the practice on 6766 8288.
Consultation Fees
Peel Health Care is a private billing practice, meaning that patients should expect to pay a private fee for most services. Reduced fees are available for patients with a concession card. Fees are displayed at the reception desk.
You are required to settle your account at the end of your consultation. We accept cash, cheque, credit card, or EFTPOS. However, we do not accept AMEX. We are also able to electronically lodge your Medicare or Private Health Insurance claims at the time of payment for your convenience.
The practitioners in this practice are registered with Medicare Australia Online which allows us to process your Medicare claim for you. Please ensure you have registered your bank details with Medicare, or ask our receptionists for further information.
Your appointment
For continuity of care please request your usual GP when making appointments.
The GP’s work on a 15 minute appointment basis, however some initial appointments may be booked for 30 minutes in order to take a full medical history. Patients attending for their initial appointment are asked to arrive 5 minutes early to allow time for reception staff to enter the patient’s general details into the database.
If you need a long appointment or a specific service such as a pap smear, a pre-employment medical or an insurance medical, please advise the receptionist so that more time can be allocated.
Peel Health Care has a strong emphasis on its nurses. You may be seen by the nurse for immunisation, wound care, cervical screening, initial medical observations, an acute problem, RTA Medical etc.
The practitioners try to run on time and not keep patients waiting. However, sometimes delays are unavoidable, so we request your patience. If you have time restrictions please phone ahead to check on indicative waiting times.
For non urgent appointments please book online or ring after 10.00am.
Cancellations
If you cannot attend an appointment, please notify the practice as soon as possible.
We charge a $35 fee for appointments that are missed without adequate notification.
Telephone Interpreter Service
For translation and interpreter services please phone 1300 131 450.
Test Results
Discussion of test results is best done with a follow up appointment with the GP. You may also phone to speak with the nurse.
It is advisable to call the practice after 2pm as this will allow urgent calls to be attended to in the morning.
If the nurse is unavailable they will return your call at the end of the seession. Except for urgent tests, please allow several days for pathology results to be processed. Please note all pap smear results will be mailed out to you. We recommend you book an appointment with the GP if you have had an X-Ray or scan completed.
Repeat Scripts
Repeat prescriptions and referrals will require you to make a short appointment with the GP. A fee will apply for all script requests. If you haven’t had a review of your script for more than 6 months, you will need to book a standard appointment. All authority scripts require a booked appointment with the GP.
To avoid delays, please make an appointment for your script renewal at the time that you fill your last repeat.
Immunisations
Most immunisations are carried out by the practice nurse under direction of the GP. Childhood immunisations are bulk billed through Medicare provided the child is registered with Medicare.
Health Assessments and GP Management Plans
To ensure the best health outcomes, patients who identify as Aboriginal or Torres Strait Islander, or are aged over 75, are offered an annual health assessment with a practice nurse and/or their GP. This service is bulk billed through Medicare, so there are no out of pocket costs for the patient.
Patients with chronic and complex problems are encouraged to discuss their health needs with their GP who may place the patient on a GP management plan to maximise health outcomes. Ask your GP about this service when next visiting.
